Privacy Policy

LifeCard Plans, LLC ("LCPlans") is committed to the privacy of the personal information of its account holders and customers. This privacy policy explains the data collection and use practices of LCPlans services. The policy does not apply to any other products or services that LifeCard Plans, LLC may develop. By using the LCPlans service, you consent to the data practices described in this statement.

Personal Information and Document Collection

LCPlans DigitalVault Plan is a consumer-focused storage, management, and retrieval service for medical, legal, financial, and other personal confidential records and information. By becoming an account holder, you agree that:

  1. Any amendment, addition, modification or variation of your confidential information is carried out solely by you or a person authorized by you.
  2. Your medical information may be disclosed by LCPlans to any medical personnel (including doctors, nursing personnel, paramedics whenever) treating you in a medical emergency and such disclosure may be made through Emergency Access login on lifecardplans.com.

Registration, Ordering and Updating Information

The minimal personal information collected by LCPlans upon registration, including name, address, phone number, e-mail address, and credit or debit card, is collected for identification and billing purposes. Information beyond your name, address and phone number is optional.

As an LCPlans account holder, you are required to sign our HIPAA Statement. This authorizes us to release all medical and other confidential information you may provide us about you, in emergencies to appropriate emergency responders and to other people you authorize to view your documents and information during non-emergency situations.

LCPlans uses an online order form for account holders to purchase services. Information from the order form is used to ship orders, send information about LCPlans services and update an account holder's file. All account holders can review, update and modify their personal confidential information immediately through the secure website. Any changes entered by the account holder will be reflected in the database upon entry. You may also utilize our LifeMinder System to update your information on a periodic basis.

On our website, your account information, or the information for your dependent, can be viewed and/or changed only by an individual who is authorized by you. Account holders understand that LCPlans is not responsible for the validity or accuracy of any information stored by LCPlans. You may view and print your medical and legal documents and information from the LCPlans website; however, some of these documents cannot be edited or changed online. If you wish to add or make changes to your medical or legal documents stored in your LCPlans DigitalVault plan, you must create a new version of the document(s), and upload these new documents to your DigitalVault.

In setting up a sub-account for a child the parent(s) or legal guardian(s) will provide medical and other information they want shared with emergency responders, healthcare personnel and others designated by them. This may include providing emergency contact information for people to be contacted if the child is alone in an emergency. Our specific Children's Privacy Policy is included below.

LifeCard Plans ID Card

As a DigitalVault plan holder, you, your spouse/partner (when applicable) and dependents will have an identification card created that contains your name, identification number, medications, allergies, conditions and emergency contacts. By inputting the information into your DigitalVault account, the account holder has verified and confirmed the accuracy of all information on the card before printing and carrying it.

LCPlans understands that medical information can change anytime and it is the responsibility of the account holder to update their DigitalVault emergency information and print out a new card when there is a material change to their health information.

If your LCPlans Emergency Card is lost or stolen, we will change your specific identification number. Contact us immediately at support@lifecardplans.com so that we can suspend access to your account until a new identification number is created for your account. You will be notified once your account is again active. You may then print out your new card with the new identification number.

Notification of Changes, Termination

If we are going to use your personally identifiable information, or that of a child's, in a manner different from that stated at the time of collection we will notify you, or the parent of the child, via e-mail. You will have a choice as to whether or not we use your information in this manner, or the information of a child. However, if you have opted out of all communication with the site, or deleted/deactivated your account, then you will not be contacted. Nor will your personal information, or that of a child's, be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we will also e-mail users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

If an account holder, or a parent(s) or legal guardian(s) of an account holder who is a child wishes to terminate their account, or their child's account, they must do so by putting this request in writing and e-mailing it to support@lifecardplans.com.

Upon receipt of the account holder's, or the account holder parent's or legal guardian(s), written request, the account holder will be forwarded a Termination form within 48-hours to complete, sign and return to LCPlans. Signing and returning the Termination form releases LCPlans from all future obligations and responsibilities related to the provision of that account holder's medical information for any reason, including emergencies.

Information Sharing, Retrieval, and Disclosure

Our policies provide for the safeguarding of account holders' information and prohibit its distribution (selling, loaning or renting) to any party except for the purposes for which an account holder has subscribed.

Your medical and legal documents and information, and any other account holder-provided emergency information, are available for retrieval via the LCPlans website. To retrieve these documents and information, the requestor must be authorized by you. Upon enrollment, an account holder authorizes LCPlans to release their medical and legal documents and information to any person or entity in possession of both the Account holder name and ID number (or access code).

LCPlans will release account holders' personal, identifiable information only when we have permission to share the information for the use it is intended which might include relaying information to emergency personnel in medical emergencies to assist with the speed of treatment of Account holders. Please refer to your HIPAA Statement cover sheet for additional details.

Although we make every effort to preserve your privacy we may need to disclose personal information when required by law where we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or other valid legal process.

In addition, if website visitors and account holders provide LCPlans an e-mail address, we will use it to send electronic announcements of special promotions, news and educational related items or general communications. This feature is only available to visitors and account holders who opt-in to subscribe to receive such information. Visitors or account holders who wish to opt-out can do so by un-selecting the check box. For a child account holder e-mails are directed to the parent(s) or legal guardian(s) of the Account holder.

LCPlans may contract with service providers for the purpose of processing accounts and maintaining the LCPlans information. These organizations are given access to the information collected by LCPlans for the limited purpose of conducting their services. Each organization that is given access to the information must agree, in writing, to be bound by the privacy policy and privacy standards employed by LCPlans.

Data Security and Website Analytics

LCPlans strictly protects the security of the information you provide. Personal information that we collect is stored in a password-protected computer database on servers with limited access. We carefully protect this information from loss, misuse, and other unauthorized disclosure, alteration or destruction. For more information, please refer to our Data Security Fact Sheet.

The LCPlans website does not store any personally identifiable information about visitors (non-Account holders) to our site. LCPlans website servers use log files. This information is not personally identifiable and may include number of visitors, user IP addresses, browser types, referring/exit pages, platform type, date/time stamp, and number of clicks. This allows LCPlans to analyze trends and gather data to help us to improve the web site. Log files are not tied to user's personal information.

When LCPlans Account holders visit the account services portion of our website to update account information, the website uses a technology called "non-persistent cookies". A non-persistent cookie is a token that a server gives to your browser when you access a website or a section of a website. Our server uses a non-persistent cookie when you are updating or renewing your account information to keep you from having to enter your password more than once during your visit to our site. This cookie is deleted once you leave our website.

This website contains links to other sites. Please be aware that LCPlans is not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

CHILDREN'S PRIVACY POLICY- PARENT/GUARDIAN CONSENT AGREEMENT

LCPlans children's privacy policy is set forth below and is available at lifecardplans.com. As stated in the children's privacy policy, LCPlans will not collect or use personal information about your child unless you grant your consent by agreeing to the information in this page below.

In accordance with the Children's Online Privacy Protection Act, we have adopted special procedures applicable to personal information from children under the age of 13. The following procedures applicable to children supersede any conflicting portions of our general privacy policy.

What personal information is collected about your child?

When a parent attempts to sign up their child, the parent will be asked to provide his or her name, date of birth, e-mail address, mailing address, day phone number and credit card information, personal healthcare information, as well as to create a password.

We will not collect or retain any personal information from a child under the age of 13 unless you agree that you are the legal parent/guardian of the child you wish to enroll. In addition we will not collect any additional information other than that which will facilitate medical care in an emergency.

How the information is used?

Information about children under the age of 13 whose parents have enrolled online will be used by Emergency Personnel to notify doctors, hospitals, emergency rescue teams, and family account holders that the child was found carrying an LCPlans Card. Their condition, medications, and dosages, and any other health issues will be conveyed to the above parties. Personal and health information will also be conveyed to the responder for the purposes of treating the child in emergencies situations.

Security procedures to protect the loss, misuse, or alteration of information.

We are required by law to take reasonable security measures to protect personal information about children. Registration information submitted by a child's parent cannot be modified except by the parent/guardian themselves that enrolled the child. All such information is contained behind secured networks and is only accessible by a limited number of employees and contractors who have special access rights to such systems. All contractors have signed confidentiality agreements with us. All credit card information supplied is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be used and accessed only as described in this policy.

Review and deletion of information collected from your child?

The legal Parent/guardian who enrolled their child with LCPlans online may also review or modify the information about their children within their electronic medical health record. Before disclosing information about a child, we may request that the parent provide reasonable information about the parent for identification purposes, such as the parent's name, address, phone number, credit card number, or other information.

Electing not to allow the sharing of information to third parties.

Children under the age of 13 will never be asked to consent to disclosure to third parties, and their personal information will not be disclosed to any third parties other than the agencies listed above. A parent's consent to our collection and use of personal information about a child will never be treated as a consent to disclosure of that information to third parties.

If a parent wishes to terminate the child's account at any time this can be done online by completing the appropriate form for termination.

Disclosure Required by Law

LCPlans may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the law or comply with legal process served on LCPlans; (b) protect and defend the rights or property of LCPlans; or (c) act in urgent circumstances to protect the personal safety of users of the LCPlans service, or the public.

Updates to Privacy Policy.

We may occasionally update this Privacy Policy. When we do, we will revise the "last updated" date at the top of the Privacy Policy. For material changes to this Privacy Statement we will notify you either by placing a prominent notice on the home page of our web site or by directly sending you a notification. We encourage you to periodically review this Privacy Statement to stay informed about how we are protecting the personal information we collect. Your continued use of the LCPlans service constitutes your agreement to this Privacy Policy and any updates.

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